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Bottlenecks caused by the slow or inefficient processing of application forms causes widespread damage to an organisation’s business. At a crucial touchpoint in the customer experience lifecycle unwanted and unnecessary delays can cause customer frustration and undo much of the good work in building customer relations during the sales cycle. Moreover, they create unnecessary extra work for any Sales Consultant or Advisor, eating into their available fee-earning time or sales time at significant cost. Internally too, slow processing consumes valuable resource and perhaps more crucially, impacts cash flow.
For these reasons alone, application forms processing & electronic forms software are now targeted by many commercial and public sector organisations for radical reform and improvement.
Formic Fusion for Application Forms is a forms processing software solution especially configured to process application forms. It lightens the load of any person tasked with processing application forms by reducing the time to process any individual application by as much as 80%. It does this by: -
The secret to Fusion’s popularity is found in the form design software module. An easy-to-use, automated and flexible forms processing tool, its purpose is to set the software to capture data from any fields of any application form that you choose. If the form is already in circulation then a sample form is scanned in to the system and newly created capture fields are mapped over the original so the software knows precisely what type of information to expect and where to find it - for example, a postcode, national insurance number or bank account number. The design module is also used to design new application forms that can be printed onto paper, published on the web or even deployed to a Windows Mobile PC device for completion electronically.
As well as extracting crucial data, Fusion for Application Forms creates electronic images of each document scanned including the application form and any other associated paperwork such as proof of ID, direct debit mandate and supplementary information. These digital documents can now be passed, along with the extracted data, to any back-end system for future instant retrieval. That is why Formic have chosen to partner with a few select class-leading purchase-to-pay (P2P), Enterprise Resource Planning (ERP), Electronic Content management (ECM) and Document Management (DM) providers to offer you a range of fully integrated solutions that capture, process, manage and store your customer information throughout its entire lifecycle.
Automation of the manual process is the first and most obvious line of attack. However, it’s possible to achieve even further efficiency gains by introducing Fusion’s mobile solutions to reduce the total number of stages involved. Negating the need to key data from an application form into a back-end system, customer-facing staff can save valuable time by entering these details directly in to an electronic form deployed to a Windows Mobile PC device. Fusion’s mobile solutions eliminate the paper trail at source; reducing paper consumption and costs associated with paper storage as well as reducing the need for printers, scanners and expensive consumables such as toner cartridges.
By seamlessly integrating with QAS address management software, Fusion can verify the business and home address information against the postcode offered to ensure near-perfect accuracy, thereby helping to guarantee the safe arrival of all future postal communication. It can even enhance the overall integrity of the address data by appending any missing data fields.
Fusion for Application Forms recognition and processing software is put to a wide variety of uses. These include: -
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