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Catalogue and mail order companies' survival depends upon their ability to provide customers with a highly responsive service. Fast, accurate shipment of ordered goods is only possible if the information relating to them is processed quickly and with minimal transcription errors. With customer loyalty dependant on the ability to deliver consistently high levels of service, the need for supporting IT systems is great.
Fusion software automatically reads hand-written information on mail order forms and validates that information before transferring it to order processing systems for immediate despatch of goods. Barcodes on the order forms contain valuable information about the precise geographical area from which the order was received, which aids the batched distribution of consignments as well as providing useful market intelligence regarding customer buying patterns.
On the transportation side of the business, another customer uses Fusion to process the many thousands of cards that contain information about vehicle utilisation within MOD sites throughout the UK, enabling more effective vehicle deployment and management.
For more information on how Fusion can help improve the responsiveness of your organisation, please call +44 (0) 870 197 5605.
